In case you have bought a hosting package and you’ve got certain queries related to a given function/feature, or if you’ve run into a certain issue and you need help, you should be able to get in touch with the respective customer care staff. All web hosts deploy a ticketing system no matter if they provide other ways of contacting them apart from it or not, as the quickest way to tackle an issue most often is to send a ticket. This form of communication makes the replies sent by both sides simple to follow and enables the client support staff representatives to escalate the situation in case, for example, an admin should get involved. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you’ll have to have at least two separate accounts to get in touch with the help desk team and to actually administer the hosting space. Constantly switching between the accounts may often be a drag, not to mention the fact that it requires quite a long time for most web hosting providers to answer the ticket requests themselves.