In case you have bought a hosting package and you’ve got certain queries related to a given function/feature, or if you’ve run into a certain issue and you need help, you should be able to get in touch with the respective customer care staff. All web hosts deploy a ticketing system no matter if they provide other ways of contacting them apart from it or not, as the quickest way to tackle an issue most often is to send a ticket. This form of communication makes the replies sent by both sides simple to follow and enables the client support staff representatives to escalate the situation in case, for example, an admin should get involved. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you’ll have to have at least two separate accounts to get in touch with the help desk team and to actually administer the hosting space. Constantly switching between the accounts may often be a drag, not to mention the fact that it requires quite a long time for most web hosting providers to answer the ticket requests themselves.
Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you will never need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket while browsing through your files or changing different settings. The ticketing system is being closely monitored 24x7x365 by our client service staff members and the ticket response time is no more than sixty minutes, but it seldom takes more than twenty minutes to obtain assistance. Unlike other companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you wish and ask for info in relation to any billing or technical issue. Additionally, you can read a collection of informational articles, which will help you fix the most common predicaments on your own.