Technical Support Channels
A One–Hour Ticket Response Guarantee
Each support request you submit to us will be dealt with within maximum sixty minutes. If your support ticket or email requires additional assistance from an administrator, we will without delay forward it and leave a comment to inform you that your matter is being examined. If you take advantage of the Administration Services package, all of the server management services included there will be completed at a time that suits you.
An Excellent Customer Service
We will be online for you 24/7 to respond to any queries that you may have pertaining to our Control Panel or any of the apps that we have installed for you on the dedicated server. If you also need help with server admin tasks, you can take a look at our Administration Services package, which includes backup space, weekly OS updates, server monitoring and rebooting services, as well as installation and troubleshooting procedures
An Intuitive Help Area
Our Control Panel was installed by default for every Linux dedicated servers hosting package. Among its characteristics is a very handy integrated knowledge base that will guide you step by step on how to use it. The majority of educational articles have video versions which show all the tasks that you can perform in a highly illustrative manner. You will find the instructional articles and the video tutorials in the top right corner of each section of the Control Panel.