The accessibility to the customer and technical support that a cloud hosting company provides can tell you a lot for the services they offer too. In case you're allowed to use just email messages or tickets, you have most likely come across some reseller and not the actual website hosting provider. When this is the case, you will have to wait for a couple of days so as to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may need to get in touch with the real hosting company for additional help. When the provider offers various means of communication with quick response time that are available anytime, they are almost certainly the top provider, not only a reseller. Therefore you'll benefit from prompt assistance and high quality support as they will have immediate access to the servers where your account will be created. Whatever the problem - technical or sales, it is generally much better to have the option to communicate with your website hosting company directly through your favourite method of communication.
24/7 Customer Support in Cloud Hosting
We acknowledge the importance of getting assistance without delay, that's why our cloud hosting
services come with 24/7 technical support along with various ways of contact. In case you don't have an account yet, you can easily phone us or take advantage of our live chat and consult with a live agent, in order to find out about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up ordering a service which you can't use effectively. If you already have your website hosting account with us, you can open a support ticket from the Hepsia hosting Control Panel in case the issue is strictly technical or it requires further investigation. Unlike the majority of suppliers on the market, we respond to all of the tickets within 1 hour, so you won't need to wait for an entire day. Our support services can be used day and night, even during official holidays.
24/7 Customer Support in Dedicated Hosting
All of the dedicated server
plans that we offer feature 24/7 support via several methods of communication and with a 1-hour maximum answer time guarantee. In case you want to find out more about the packages or you have any kind of billing or general questions, you'll be able to phone one of the local numbers we have worldwide or you could use our live chat service and talk to a live representative. For solely technical difficulties which require assistance from a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you can send an email message, since all these channels are more appropriate to monitor a specific issue. The response time for them rarely exceeds 30 mins, so that you can forget all about having to wait for a full day in order to get support. The support service is available for any server-related issues, which includes the pre-installed software. In the event that you'd like to receive assistance for third-party apps, you may consider ordering the Managed Services upgrade that we provide for all the plans.