Although this is not the mainaspect to identify a trustworthy cloud hosting company from a bad one or a reseller from a real provider, the option to call and consult with a live person is an indicator that you aren't dealing with a one-person company and that you'll be able to reach somebody every time you need support. The telephone support for web hosting services may vary from common to expert, thus the issues which can be resolved with a phone call differ based on the particular company. In most cases, these matters are simpler and include billing or 1st level tech issues because more complex matters often require a support ticket where both you and the sysadmins can track what is going on with a particular situation. Still, having the option to call your provider will save you considerable time and efforts for the countless small things which may eventually appear when you manage your web hosting account.
Phone Support in Cloud Hosting
As we have live telephone support 14 hrs per day, you will be able to contact us and consult with our customer support agents to get more info about any of the Linux cloud hosting packages that we offer and ensure that our servers match the system requirements for your web sites prior to buying anything. For your convenience, we have telephone numbers on three continents so you're able to call the one closer to you - in the U.S.A., the UK or Australia. In case you're already an existing customer, you can give us a call about general and billing issues, and even about some tech matters. If the trouble is strictly technical or it requires more time to investigate, you will have to use our ticketing system, which will allow both you and our tech support team to keep track of the details given by each side.