A live chat is one of the several methods of communication supplied by some hosting companies as part of their support services. Depending on the service provider, the chat can be used for billing, pre-sales and/or technical assistance. This way of communication is quicker as compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand anything compared to a phone call with a representative. What's more, if the issue that you have needs some time to be reviewed and dealt with, you are able to do something different in the meantime instead of just waiting, like you'd have to do when you call. Also, you can use a live chat assistance service free of cost provided that you have web access even when your website hosting provider is located in another country and they do not have a local phone number you can call.
Live Chat Support in Cloud Hosting
In addition to the phone and ticket support, we offer live chat support as well. You can get in touch with us every single day, which includes holidays and weekends, and we will give you more info about the Linux cloud hosting packages that we offer if you are not among our customers yet, or about basic and billing questions when you already have an account. Although for solely technical matters you will have to open a ticket to the technical support, because such issues need extra time to be resolved, you can still contact us through the live chat for some technical information. For example, we can help you set up an email address in your email client or troubleshoot a variety of problems, saving you lots of time. Even when our telephone lines are already off for the day, you will be able to speak to a live person.